As a business owner today, you are now facing unprecedented challenges to help deal with the coronavirus pandemic. You are asked to self-isolate and practice social distancing to “flatten the curve.” You are asked to allow your employees to work from home to reduce possible exposure and slow the spread of COVID-19.
One of the most frustrating things a user can experience is an issue that they have at some point during their workday and not have it happen or be able to reproduce it at will when RTS is there to fix the issue. You may have heard this statement from more than one person: "We can't fix it if we don't know what's broken".